Returns Policy

RETURNING UNDAMAGED GOODS:

Please contact The Cue Store before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured.

In the event that The Cue Store at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply), agrees to accept the return for credit of unwanted products, the goods must be returned with The Cue Store prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition. If any items are missing in the original sale we will deduct the costs from the refund due. All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply) will be subject to a 30% re-stocking fee of The Cue Store sale price for the goods.

Please allow 2 weeks for UK returns to be processed.

RETURNING DAMAGED / FAULTY GOODS:

If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 7 working day cooling off period has lapsed.
Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs.